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#0f1117);pointer-events:none;font-variant-numeric:tabular-nums}._overlay_1o6dc_1{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000bf;z-index:100;display:flex;align-items:center;justify-content:center;animation:_fadeIn_1o6dc_1 .15s ease;padding:24px}@keyframes _fadeIn_1o6dc_1{0%{opacity:0}to{opacity:1}}@keyframes _slideUp_1o6dc_1{0%{transform:translateY(14px);opacity:0}to{transform:translateY(0);opacity:1}}@keyframes _spin_1o6dc_1{to{transform:rotate(360deg)}}._modal_1o6dc_13{background:var(--panel);border:1px solid color-mix(in srgb,var(--border) 80%,transparent);border-radius:18px;width:720px;max-width:95vw;max-height:88vh;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 1px #ffffff0a inset,0 24px 48px -16px #0000008c,0 6px 14px #00000040;animation:_slideUp_1o6dc_1 .2s ease}._pageWrap_1o6dc_48{flex:1;overflow-y:auto;display:flex;flex-direction:column;padding:24px 28px 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#ef4444;padding-left:10px}._card_1inbm_174._slaWarning_1inbm_230{background:#f59e0b0a}._card_1inbm_174._slaDanger_1inbm_233{background:#ef44440f}._card_1inbm_174._slaDanger_1inbm_233:hover{background:#ef44441a}._card_1inbm_174._slaWarning_1inbm_230:hover{background:#f59e0b14}._card_1inbm_174{position:relative}._cornerTriangle_1inbm_172{position:absolute;top:0;right:2px;width:14px;height:14px;fill:currentColor;pointer-events:none;display:block}._cornerTriangleDanger_1inbm_259{color:#ef4444;animation:_slaTrianglePulse_1inbm_1 1.6s ease-in-out infinite}._cornerTriangleWarning_1inbm_263{color:#f59e0b}@keyframes _slaTrianglePulse_1inbm_1{0%,to{filter:brightness(1);opacity:1}50%{filter:brightness(1.3);opacity:.75}}._avatarWrap_1inbm_272{position:relative;flex-shrink:0;width:36px;height:36px}._avatar_1inbm_272{width:36px;height:36px;border-radius:50%;object-fit:cover}._initials_1inbm_281{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,#2563eb,#7c3aed);color:#fff;font-size:.75rem;font-weight:700;display:flex;align-items:center;justify-content:center}._channelBadge_1inbm_287{position:absolute;bottom:-2px;right:-2px;width:16px;height:16px;border-radius:50%;display:flex;align-items:center;justify-content:center;border:2px solid var(--bg, #0f1117);box-shadow:0 1px 3px 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var(--border);border-radius:10px;overflow:hidden}._recentRow_1tbpv_248{display:grid;grid-template-columns:150px 1.2fr 1.6fr 1.2fr 130px;gap:20px;padding:12px 16px;border-bottom:1px solid var(--border);font-size:.8rem;color:var(--text);align-items:center}._recentRow_1tbpv_248>span:first-child{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-variant-numeric:tabular-nums;color:var(--muted)}._recentHead_1tbpv_278>span:first-child{color:var(--muted)}._recentRow_1tbpv_248:last-child{border-bottom:none}._recentRow_1tbpv_248:not(._recentHead_1tbpv_278):hover{background:#ffffff08}._recentHead_1tbpv_278{background:#ffffff08;font-size:.68rem;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}._recentRight_1tbpv_291{text-align:right;display:flex;flex-direction:column;align-items:flex-end}._recentSub_1tbpv_297{color:var(--muted);font-size:.7rem;font-weight:500;margin-left:2px}._trigBadge_1tbpv_305{display:inline-flex;align-items:center;padding:2px 8px;border-radius:999px;font-size:.7rem;font-weight:600;line-height:1.2}._trigAuto_1tbpv_314{background:color-mix(in srgb,var(--blue) 14%,transparent);color:var(--blue);border:1px solid color-mix(in srgb,var(--blue) 30%,transparent)}._trigManual_1tbpv_319{background:color-mix(in srgb,#f59e0b 14%,transparent);color:#fbbf24;border:1px solid color-mix(in srgb,#f59e0b 35%,transparent)}._chartWrap_1tbpv_328{position:relative;width:100%}._chart_1tbpv_328{width:100%;height:200px;display:block}._chartMaxLabel_1tbpv_337{position:absolute;top:6px;right:10px;font-size:.68rem;color:var(--muted);font-variant-numeric:tabular-nums;pointer-events:none}._chartSinglePoint_1tbpv_350{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;height:180px}._chartSingleDot_1tbpv_358{width:12px;height:12px;border-radius:50%;background:#60a5fa;box-shadow:0 0 12px #60a5fa99}._chartSingleValue_1tbpv_365{font-size:1.4rem;font-weight:800;color:var(--text);letter-spacing:-.01em}._chartSingleLabel_1tbpv_371{font-size:.72rem;color:var(--muted)}._chartTip_1tbpv_384{position:absolute;pointer-events:none;background:var(--panel, #1a1d24);border:1px solid color-mix(in srgb,var(--border, #334155) 80%,transparent);border-radius:8px;padding:8px 10px;font-size:.75rem;color:var(--text, #e2e8f0);box-shadow:0 12px 28px -6px #0009;transform:translate(-50%,calc(-100% - 14px));white-space:nowrap;z-index:5;min-width:150px;font-variant-numeric:tabular-nums;transition:left .14s ease-out,top .14s ease-out,opacity .14s ease-out}._chartTipBelow_1tbpv_407{transform:translate(-50%,14px)}._chartHoverLine_1tbpv_414,._chartHoverDot_1tbpv_415{transition:cx .14s ease-out,cy .14s ease-out,x1 .14s ease-out,x2 .14s ease-out,y1 .14s ease-out,y2 .14s ease-out}._chartTipDay_1tbpv_420{font-size:.68rem;color:var(--muted, #94a3b8);margin-bottom:4px;text-transform:uppercase;letter-spacing:.04em;font-weight:600}._chartTipRow_1tbpv_428{display:flex;justify-content:space-between;align-items:baseline;gap:14px;padding:1px 0}._chartTipRow_1tbpv_428 span{color:var(--muted, #94a3b8)}._chartTipRow_1tbpv_428 strong{color:var(--text, #e2e8f0);font-weight:700}._loading_1tbpv_438{position:absolute;top:18px;right:18px;font-size:.72rem;color:var(--muted);font-style:italic}._page_gp13t_12{flex:1;overflow:hidden;position:relative;display:flex;flex-direction:column;width:100%;max-width:1100px;margin-inline:auto;box-sizing:border-box;min-width:0;padding:28px 36px 0}._pageHeader_gp13t_12{flex-shrink:0;display:flex;flex-direction:column;gap:20px;padding-bottom:18px;border-bottom:1px solid color-mix(in srgb,var(--border, #334155) 35%,transparent)}._scrollArea_gp13t_13{flex:1;min-height:0;overflow-y:auto;position:relative;padding:18px 4px 32px;overscroll-behavior:contain;scroll-behavior:smooth;scrollbar-gutter:stable;scrollbar-width:thin;scrollbar-color:rgba(148,163,184,.3) transparent}._scrollArea_gp13t_13::-webkit-scrollbar{width:10px}._scrollArea_gp13t_13::-webkit-scrollbar-thumb{background:#94a3b840;border-radius:6px;border:2px solid transparent;background-clip:content-box}._scrollArea_gp13t_13::-webkit-scrollbar-thumb:hover{background:#94a3b866;background-clip:content-box}._headerRow_gp13t_77{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}._title_gp13t_83{margin:0 0 4px;font-size:1.4rem;font-weight:700;letter-spacing:-.015em;color:var(--text, #e2e8f0)}._subtitle_gp13t_90{margin:0;font-size:.82rem;line-height:1.5;color:var(--muted, #94a3b8);max-width:64ch}._markAllBtn_gp13t_101{display:inline-flex;align-items:center;gap:8px;padding:9px 14px;background:var(--blue, #3b82f6);color:#fff;border:none;border-radius:10px;font-size:.84rem;font-weight:600;cursor:pointer;flex-shrink:0;transition:background .15s,transform .08s,filter .15s;box-shadow:0 2px 6px -1px color-mix(in srgb,var(--blue, #3b82f6) 35%,transparent)}._markAllBtn_gp13t_101:hover:not(:disabled){background:color-mix(in srgb,var(--blue, #3b82f6) 92%,white 8%);transform:translateY(-1px)}._markAllBtn_gp13t_101:active:not(:disabled){transform:translateY(0)}._markAllBtn_gp13t_101:disabled{opacity:.45;cursor:not-allowed;filter:saturate(.5)}._markAllCount_gp13t_127{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:20px;padding:0 6px;border-radius:999px;background:#ffffff38;font-size:.72rem;font-weight:700}._filterRow_gp13t_144{display:flex;flex-wrap:wrap;gap:6px}._filterChip_gp13t_149{display:inline-flex;align-items:center;gap:8px;padding:6px 14px;border-radius:999px;border:1px solid color-mix(in srgb,var(--border, #334155) 60%,transparent);background:color-mix(in srgb,var(--text, #e2e8f0) 4%,transparent);color:var(--text, #e2e8f0);font-size:.78rem;font-weight:500;cursor:pointer;transition:border-color .15s,background .15s,color .15s}._filterChip_gp13t_149:hover{border-color:color-mix(in srgb,var(--blue, #3b82f6) 50%,transparent);background:color-mix(in srgb,var(--blue, #3b82f6) 10%,transparent)}._filterChipActive_gp13t_167{background:color-mix(in srgb,var(--blue, #3b82f6) 18%,transparent);border-color:var(--blue, #3b82f6);color:var(--text, #e2e8f0)}._filterChipCount_gp13t_172{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:18px;padding:0 5px;border-radius:999px;background:color-mix(in srgb,var(--text, #e2e8f0) 8%,transparent);font-size:.68rem;font-weight:700;color:var(--muted, #94a3b8)}._filterChipActive_gp13t_167 ._filterChipCount_gp13t_172{background:#ffffff38;color:#fff}._empty_gp13t_191{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:56px 16px;color:var(--muted, #94a3b8);text-align:center;border:1px dashed color-mix(in srgb,var(--border, #334155) 60%,transparent);border-radius:14px;background:color-mix(in srgb,var(--panel, #1a1d24) 60%,transparent)}._empty_gp13t_191 p{margin:0;font-size:.9rem;max-width:36ch}._empty_gp13t_191 svg{opacity:.5}._list_gp13t_212{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}._groupItem_gp13t_227{list-style:none}._row_gp13t_230{--rowAccent: color-mix(in srgb, var(--border, #334155) 90%, transparent);position:relative;display:grid;grid-template-columns:14px 38px 1fr auto;align-items:center;gap:14px;padding:14px 18px 14px 22px;background:var(--panel, #1a1d24);border:1px solid color-mix(in srgb,var(--border, #334155) 70%,transparent);border-radius:12px;cursor:pointer;overflow:hidden;transition:border-color .18s ease,background .18s ease;contain:layout style;animation:_notifRowIn_gp13t_1 .22s ease-out both}@keyframes _notifRowIn_gp13t_1{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}._row_gp13t_230:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--rowAccent)}._row_gp13t_230:hover{border-color:color-mix(in srgb,var(--rowAccent) 60%,transparent);background:color-mix(in srgb,var(--panel, #1a1d24) 92%,var(--rowAccent) 8%)}._rowAccent_red_gp13t_285{--rowAccent: #ef4444}._rowAccent_orange_gp13t_286{--rowAccent: #f97316}._rowAccent_amber_gp13t_287{--rowAccent: #f59e0b}._rowAccent_blue_gp13t_288{--rowAccent: #3b82f6}._unreadDot_gp13t_295{width:8px;height:8px;border-radius:50%;background:var(--rowAccent);visibility:hidden;box-shadow:0 0 0 3px color-mix(in srgb,var(--rowAccent) 28%,transparent)}._rowUnread_gp13t_303 ._unreadDot_gp13t_295{visibility:visible}._rowUnread_gp13t_303{background:color-mix(in srgb,var(--panel, #1a1d24) 86%,var(--rowAccent) 14%)}._icon_gp13t_311{--iconAccent: #94a3b8;width:36px;height:36px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;background:color-mix(in srgb,var(--iconAccent) 18%,transparent);color:var(--iconAccent);border:1px solid color-mix(in srgb,var(--iconAccent) 32%,transparent)}._iconAccent_red_gp13t_324{--iconAccent: #f87171}._iconAccent_orange_gp13t_325{--iconAccent: #fb923c}._iconAccent_amber_gp13t_326{--iconAccent: #fbbf24}._iconAccent_blue_gp13t_327{--iconAccent: #60a5fa}._body_gp13t_10{min-width:0}._titleRow_gp13t_331{display:flex;align-items:baseline;gap:6px;flex-wrap:wrap}._customer_gp13t_337{font-size:.92rem;font-weight:600;color:var(--text, #e2e8f0);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}._rowUnread_gp13t_303 ._customer_gp13t_337{font-weight:700}._channel_gp13t_347{font-size:.78rem;color:var(--muted, #94a3b8)}._countPill_gp13t_357{display:inline-flex;align-items:center;margin-left:4px;padding:1px 8px;border-radius:999px;font-size:.68rem;font-weight:700;letter-spacing:.02em;color:#fff;background:var(--rowAccent);border:1px solid color-mix(in srgb,var(--rowAccent) 70%,white 12%);font-variant-numeric:tabular-nums}._reasons_gp13t_373{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}._reasonChip_gp13t_379{--chipAccent: #94a3b8;display:inline-flex;align-items:center;padding:2px 8px;border-radius:999px;font-size:.7rem;font-weight:600;color:var(--chipAccent);background:color-mix(in srgb,var(--chipAccent) 14%,transparent);border:1px solid color-mix(in srgb,var(--chipAccent) 30%,transparent)}._reasonChip_red_gp13t_391{--chipAccent: #f87171}._reasonChip_orange_gp13t_392{--chipAccent: #fb923c}._reasonChip_amber_gp13t_393{--chipAccent: #fbbf24}._reasonChip_blue_gp13t_394{--chipAccent: #60a5fa}._timeCol_gp13t_400{display:flex;flex-direction:column;align-items:flex-end;gap:4px;font-variant-numeric:tabular-nums;flex-shrink:0}._timeAbs_gp13t_408{font-size:.78rem;color:var(--muted, #94a3b8);white-space:nowrap}._timeFirst_gp13t_417{font-size:.68rem;color:var(--muted, #94a3b8);opacity:.6;white-space:nowrap}._openHint_gp13t_423{font-size:.72rem;color:var(--muted, #94a3b8);opacity:.65;transition:opacity .15s,color .15s}._row_gp13t_230:hover ._openHint_gp13t_423{opacity:1;color:var(--blue, #3b82f6)}@media (max-width: 720px){._page_gp13t_12{padding:18px 12px 28px}._row_gp13t_230{grid-template-columns:12px 32px 1fr;grid-template-areas:"dot icon body" ".   .    time";row-gap:6px}._unreadDot_gp13t_295{grid-area:dot}._icon_gp13t_311{grid-area:icon}._body_gp13t_10{grid-area:body}._timeCol_gp13t_400{grid-area:time;flex-direction:row;gap:10px}}._staleBanner_gp13t_457{display:flex;align-items:center;gap:10px;padding:12px 14px;border-radius:10px;border:1px solid color-mix(in srgb,#f59e0b 35%,transparent);background:color-mix(in srgb,#f59e0b 12%,transparent);color:#fbbf24;font-size:.82rem;line-height:1.45}._staleBanner_gp13t_457 svg{flex-shrink:0}._loadMoreSentinel_gp13t_478{display:flex;align-items:center;justify-content:center;padding:22px 0 28px;min-height:60px;color:var(--muted, #94a3b8);font-size:.82rem}._loadMoreHint_gp13t_490{opacity:.55;pointer-events:none;animation:_notifHintBreathe_gp13t_1 2.4s ease-in-out infinite}@keyframes _notifHintBreathe_gp13t_1{0%,to{opacity:.35}50%{opacity:.65}}._loadingBlock_gp13t_511{display:inline-flex;align-items:center;gap:10px;padding:8px 16px;border-radius:999px;background:color-mix(in srgb,var(--blue, #3b82f6) 12%,transparent);border:1px solid color-mix(in srgb,var(--blue, #3b82f6) 28%,transparent);color:var(--blue, #3b82f6);font-weight:600;font-size:.78rem;animation:_notifRowIn_gp13t_1 .22s ease-out both}._loadingLabel_gp13t_524{letter-spacing:.01em}._spinner_gp13t_527{width:16px;height:16px;border-radius:50%;border:2px solid color-mix(in srgb,var(--blue, #3b82f6) 22%,transparent);border-top-color:var(--blue, #3b82f6);animation:_notifSpin_gp13t_1 .85s linear infinite;flex-shrink:0}@keyframes _notifSpin_gp13t_1{to{transform:rotate(360deg)}}._chevron_gp13t_550{display:inline-flex;align-items:center;justify-content:center;width:14px;color:var(--rowAccent);pointer-events:none}._chevron_gp13t_550 svg{transition:transform .2s ease}._chevronOpen_gp13t_561 svg{transform:rotate(-180deg)}._openBtn_gp13t_548{display:inline-flex;align-items:center;gap:6px;padding:5px 12px;margin-top:4px;border-radius:999px;border:1px solid color-mix(in srgb,var(--border, #334155) 80%,transparent);background:color-mix(in srgb,var(--text, #e2e8f0) 5%,transparent);color:var(--text, #e2e8f0);font-size:.74rem;font-weight:600;cursor:pointer;transition:background .15s,border-color .15s,color .15s,transform .08s;white-space:nowrap;font-family:inherit}._openBtn_gp13t_548:hover{background:var(--blue, #3b82f6);border-color:var(--blue, #3b82f6);color:#fff}._openBtn_gp13t_548:active{transform:scale(.97)}._openBtn_gp13t_548 svg{flex-shrink:0}._openBtnChild_gp13t_608{padding:5px 7px;margin:0;gap:0}._openBtnChild_gp13t_608 span,._openHint_gp13t_423{display:none}._childList_gp13t_627{list-style:none;margin:0 0 0 28px;padding:6px 0 4px 14px;display:flex;flex-direction:column;gap:4px;border-left:2px dashed color-mix(in srgb,var(--rowAccent) 55%,transparent)}._childRow_gp13t_641{display:grid;grid-template-columns:26px 1fr auto auto;align-items:center;gap:10px;padding:6px 10px;border-radius:8px;background:color-mix(in srgb,var(--panel, #1a1d24) 96%,var(--rowAccent) 4%);transition:background .15s ease;contain:layout style;animation:_notifRowIn_gp13t_1 .18s ease-out both}._childRow_gp13t_641:hover{background:color-mix(in srgb,var(--panel, #1a1d24) 88%,var(--rowAccent) 12%)}._childRowUnread_gp13t_658{background:color-mix(in srgb,var(--panel, #1a1d24) 88%,var(--rowAccent) 12%);box-shadow:inset 3px 0 0 0 var(--rowAccent);padding-left:13px}._childIcon_gp13t_668{width:22px;height:22px;border-radius:6px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;background:color-mix(in srgb,var(--iconAccent, #94a3b8) 14%,transparent);color:var(--iconAccent, #94a3b8);border:1px solid color-mix(in srgb,var(--iconAccent, #94a3b8) 28%,transparent)}._childIcon_gp13t_668 svg{width:12px;height:12px}._childBody_gp13t_682{min-width:0;display:flex;align-items:center}._childTime_gp13t_688{font-size:.72rem;color:var(--muted, #94a3b8);font-variant-numeric:tabular-nums;white-space:nowrap}._bar_1ssnz_11{display:flex;align-items:center;gap:12px;flex-shrink:0;width:100%;min-height:56px;padding:8px 20px;box-sizing:border-box;background:linear-gradient(90deg,#d97706,#eab308);color:#1f2937;font-size:.85rem;font-weight:600;border-bottom:1px solid rgba(0,0,0,.15);box-shadow:0 2px 4px #00000026;z-index:10}._icon_1ssnz_29{display:inline-flex;align-items:center;justify-content:center;color:#1f2937}._text_1ssnz_36{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:flex;align-items:center;gap:10px}._target_1ssnz_47{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-weight:700}._adminBadge_1ssnz_56{background:#1f2937eb;color:#fef3c7;font-size:.68rem;font-weight:800;letter-spacing:.8px;padding:3px 9px;border-radius:4px;text-transform:uppercase;white-space:nowrap;flex-shrink:0}._separator_1ssnz_69{color:#1f29378c;font-weight:700}._viewingLabel_1ssnz_77{font-weight:500;color:#1f2937e0}._muted_1ssnz_82{font-weight:500;color:#1f2937bf}._exitBtn_1ssnz_87{display:inline-flex;align-items:center;gap:6px;background:#1f2937e6;color:#fef3c7;border:none;border-radius:6px;padding:5px 12px 5px 10px;font-size:.78rem;font-weight:600;cursor:pointer;flex-shrink:0}._exitBtn_1ssnz_87:hover{background:#1f2937}._exitBtn_1ssnz_87:disabled{opacity:.6;cursor:not-allowed}._exitIcon_1ssnz_106{display:inline-flex;align-items:center;justify-content:center;color:currentColor;margin-top:-1px}._errorMsg_1ssnz_116{background:#ef4444e6;color:#fef2f2;border-radius:4px;padding:3px 8px;font-size:.72rem;font-weight:600;max-width:320px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex-shrink:0}._forceBtn_1ssnz_134{background:transparent;color:#1f2937;border:1px solid rgba(31,41,55,.55);border-radius:6px;padding:4px 10px;font-size:.74rem;font-weight:600;cursor:pointer;flex-shrink:0}._forceBtn_1ssnz_134:hover{background:#1f29371f;border-color:#1f2937}._app_1h03g_4{display:flex;flex-direction:column;height:100vh;overflow:hidden}._appRow_1h03g_5{display:flex;flex-direction:row;flex:1;min-height:0;overflow:hidden}._main_1h03g_4{display:flex;flex-direction:column;flex:1;min-width:0;overflow:hidden}._body_1h03g_41{flex:1;overflow:hidden;display:flex;flex-direction:column}